Privacy Policy

Last Updated: February 28, 2026

Welcome to Bisanse. This Privacy Policy ("Policy") outlines how Bisanse ("we," "our," or "us") collects, uses, protects, stores, and shares your personal information when you access our website, use our mobile applications (iOS and Android), and interact with our digital asset trading services (collectively, the "Services"). By registering an account or using our Services, you explicitly consent to the data practices described in this document. This Policy is strictly designed to comply with global data protection frameworks, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and mobile application store developer guidelines.

1. Information We Collect

To provide a secure, Tier-1 trading ecosystem and strictly comply with international Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we collect the following categories of information:

  • Personal Identification Information: Full legal name, date of birth, nationality, gender, government-issued identification numbers (e.g., passport, national ID), and biometric data (such as facial recognition scans) submitted during the KYC verification process.
  • Contact Information: Valid email address, physical residential address, and mobile phone number.
  • Financial Information: Bank account details, routing numbers, credit/debit card information (processed via secure third-party gateways), cryptocurrency wallet addresses, and comprehensive transaction history.
  • Device and Usage Data: IP addresses, browser type and version, device identifiers (IMEI, MAC address, Advertising IDs), operating system, mobile network information, and behavioral data regarding your interaction with our trading engine and application interface.

2. How We Use Your Information

Your data is exclusively utilized to ensure operational excellence and legal compliance. We use your information to:

  • Authenticate your identity, authorize account access, and secure your funds against unauthorized breaches.
  • Execute, process, and settle your Spot, Margin, and Futures cryptocurrency transactions efficiently.
  • Comply with binding global legal obligations, including AML, Counter-Terrorist Financing (CTF), and sanctions screening.
  • Monitor, detect, and mitigate fraudulent activities, phishing attempts, and potentially prohibited market manipulations.
  • Deliver crucial administrative notices, security alerts, and technical support.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept critical session cookies, you may not be able to use certain secure portions of our Exchange.

4. Information Sharing & Disclosure

We absolutely do not sell, rent, or trade your personal data to third parties. We may only share your information under the following strictly controlled circumstances:

  • Verified Service Providers: Third-party partners bound by strict confidentiality agreements who assist with KYC identity verification, fiat payment processing, SMS delivery, and cloud hosting infrastructure.
  • Legal and Regulatory Authorities: Law enforcement agencies, regulators, or courts when legally compelled by a formal subpoena, court order, or similar legal procedure to prevent imminent physical harm, financial loss, or to report suspected illegal activity.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred, subject to the same privacy commitments.

5. Data Security & Storage

Bisanse deploys institutional-grade security architectures. Your sensitive data is protected using AES-256 encryption at rest and TLS 1.3 encryption in transit. We utilize Hardware Security Modules (HSM), multi-signature (Multi-Sig) cold wallet storage for digital assets, strict internal access controls, and continuous vulnerability monitoring. Despite our rigorous safeguards, no transmission method over the Internet is 100% secure, and we cannot guarantee absolute absolute security against state-sponsored or zero-day attacks.

6. Account & Data Deletion Rights

In strict compliance with global privacy laws and Google Play / Apple App Store developer guidelines, you reserve the right to request the permanent deletion of your Bisanse account and associated personal data.

How to request data deletion:

  1. Log in to your Bisanse account via our official website or mobile application.
  2. Navigate to Account Settings > Security > Account Management.
  3. Select "Delete Account" and complete the required 2FA (Two-Factor Authentication) verification steps.
  4. Alternatively, submit a formal data deletion request via email to [email protected] using your registered email address. Requests are processed within 30 days.

Important Regulatory Notice:

Due to mandatory international Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) laws, Bisanse is legally obligated to retain specific KYC identity records and financial transaction histories for a minimum period of 5 years, even after a successful account deletion request is executed. Non-essential data (such as marketing preferences and behavioral tracking) will be purged immediately.

7. Children's Privacy

Our Services are strictly not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from children without verification of parental consent, we take immediate steps to remove that information from our servers.

8. Contact Us

If you have any questions, disputes, or requests regarding this Privacy Policy or how your data is handled, please contact our designated Data Protection Officer (DPO) at:

[email protected]